"Quite frankly I'm very impressed"
Hi guys, I recently purchased a Samsung plasma television from over here in the west and would like to give you some congratulations on your overall service and my buying experience.
After ordering I was sent an email to inform me that the item was not available immediately as mentioned on the web site which was a little disappointing, however your regular communications regarding the status of the order was greatly appreciated and pleasantly surprising. When the order was ready to ship (only 6 days later) the delivery information and timeliness was fantastic. Quite frankly I'm very impressed. I suspected that I would get better service locally but was won over by your pricing, however now you are firmly on my 'recommend to friends' list and I look forward to doing more transactions with you in the future.
"A very big thank you for the great service"
, Perth, WA
To whom it may concern,
I am emailing to say a very big thank you for the great service we received with the recent delivery of a Samsung Smart TV.
I will certainly we using your company again and will be recommending it to others.
"A pleasure to deal with"
, South Perth, WA
Hi, I should be getting my purchase tomorrow, but I just wanted to say I've really enjoyed my shopping experience due to one of your staff, Frances, in the call center. She was both knowledgeable about the products as well as very efficient and helpful, and generally just a pleasure to deal with. I'm looking forward to receiving my purchase but so far, I couldn't have wished for a better experience! Kind Regards,
"Couldn't be happier"
, Sunshine, VIC
I recently ordered a TCL 42" LED TV through your website/business and couldn't be happier with the product or the customer service that I received. From the moment I placed my order, I was kept in the loop as to the progress and delivery expectation. Every person who contacted me from Big Brown Box was not only helpful and professional, but also very friendly. Considering the prices at Big Brown Box, you could excuse some delays in delivery or even a lesser standard of customer service, but you went above and beyond on all fronts. I received my television less than a week after ordering and haven't been disappointed. I'd like to thank you personally for what has been a terrific shopping experience. I'll be letting everyone know about your great prices and top shelf customer service, whilst also looking to buy from you again in the future. Thanks again BigBrownBox! A very happy customer.
"The best customer service"
, Coburg, VIC
The best customer service and follow up any company can provide. Jamie, the person with whom I communicated the most, kept me in the loop, was honest, very very helpful and went out of his way to make sure I get my TV on time. The reason for my sticking with Big Brown Box is all due to the efforts of Jamie. A 20 out of 10 for his customer service. Not only was the product delivered but Jamie ensured that as a customer I was happy and the amount of effort he put in for me as a customer, I am certain no one else would. I've already recommended Big Brown Box to 5 people out of which 3 people so far I have made sure bought TV's and other accessories from Big Brown Box. In terms of the TV, still trying to get a hang of it but very happy.
, Flemington, VIC