"It was handled fantastically"
I just wanted to express my gratitute over an order I recently completed from you. It was handled fantastically, was incredibly quick and the products are high quality. Thankyou very much, I will be recommending you and will buy your products again.
"A pleasure to deal with"
, Mount Lawley, WA
Hi, I should be getting my purchase tomorrow, but I just wanted to say I've really enjoyed my shopping experience due to one of your staff, Frances, in the call center. She was both knowledgeable about the products as well as very efficient and helpful, and generally just a pleasure to deal with. I'm looking forward to receiving my purchase but so far, I couldn't have wished for a better experience! Kind Regards,
"Big Brown Box took care of it all"
, Sunshine, VIC
I would like to provide a testimonial for my recent purchase. I was very happy to receive my DAB clock radio so promptly, but unfortunately it was faulty. I was a bit worried about how good the customer service would be with an online store. There was no need. The team at Big Brown Box were very helpful - a courier picked up the faulty product the following day and replaced it. The new product also had problems and again the staff at Big Brown Box were extremely helpful. Within a few days the faulty item was picked up and a different model dropped off. I didnt have to do any running around at all - Big Brown Box took care of it all. Thanks Guys.
"I want to express my thanks"
, Ringwood, VIC
Just a quick note to let you know that this item did arrive the next day as promised.
I want to express my thanks for your prompt response and problem solving and ensuring that the items did arrive in time for the birthdays yesterday. Your efforts are appreciated.
"Thanks for such awesome service"
, Rostrevor, SA
Hi BBB... Just wanted to say thanks for such awesome service...I recently purchased a 42" TCL LED/LCD TV for my son's room. It all seemed a little 'too good to be true'! I saved $200, I didn't need to pay until it was delivered. Surely not? After making the purchase I was sent 3 e-mails with order number, invoice and delivery instructions...Delivery happened exactly as outlined in the e-mail apart from me missing a call from the delivery driver (due to me being on the phone). When I called BBB i got through to an actual person immediately who advised me of delivery details... Excellent service, great pricing and I have already stated to recomend to friends!!
, Singleton, WA