"Fantastic service all round"
I purchased the Samsung PS59D550 Series 5 5934(150cm) Full HD 3D Plasma TV
and I am such a happy camper that I bought it from BBB easy installation, quick delivery, nice guys who delivered it price was great. Fantastic service all round a big thanks Joanne
"Big Brown Box took care of it all"
, Wentworth Falls, NSW
I would like to provide a testimonial for my recent purchase. I was very happy to receive my DAB clock radio so promptly, but unfortunately it was faulty. I was a bit worried about how good the customer service would be with an online store. There was no need. The team at Big Brown Box were very helpful - a courier picked up the faulty product the following day and replaced it. The new product also had problems and again the staff at Big Brown Box were extremely helpful. Within a few days the faulty item was picked up and a different model dropped off. I didnt have to do any running around at all - Big Brown Box took care of it all. Thanks Guys.
"A GOLD MEDAL in the CUSTOMER SERVICE OLYMPICS"
, Ringwood, VIC
I am gobsmacked at the A-BLOODY-MAZING delivery service provided by BIG BROWN BOX. My order was placed online on Thursday 23 Aug at 0914am and was delivered to my door here in Mildura at 1115 am on Friday 24th. Twenty two hours = A-BLOODY-MAZING. No wonder online trading is here to stay. In my mind you have just won a GOLD MEDAL in the CUSTOMER SERVICE OLYMPICS. Eat your heart out G****.
"Thanks for such awesome service"
, Mildura, VIC
Hi BBB... Just wanted to say thanks for such awesome service...I recently purchased a 42" TCL LED/LCD TV for my son's room. It all seemed a little 'too good to be true'! I saved $200, I didn't need to pay until it was delivered. Surely not? After making the purchase I was sent 3 e-mails with order number, invoice and delivery instructions...Delivery happened exactly as outlined in the e-mail apart from me missing a call from the delivery driver (due to me being on the phone). When I called BBB i got through to an actual person immediately who advised me of delivery details... Excellent service, great pricing and I have already stated to recomend to friends!!
"The most professional and organized company"
, Singleton, WA
Hi, I wasnt sure how to send in a Testimonial so hope its ok I send it this way, I know there was a comment section on the delivery form when the TV arrived but didnt want to write anything until I had tested the TV. I received my TV in perfect condition and the delivery was very fast (despite a mix up with TVs on Thursday morning) but the driver stayed in contact with me to let me know of a time frame the TV would be delivered and also rang me to let me know about the mix up and to tell me my TV would be delivered the next morning which is I very happy about. Big Brown Box has to be the most professional and organized company I have ever had the pleasure buying through. There werent any hassles with paying for the TV over the phone and the emails with my order and the delivery were VERY detailed and specific which I loved. I have now tested my new Panasonic Viera 50 inch Full HD Plasma TV for normal viewing and also movies and I am extremely happy with my purchase. Thank You
, Keysborough, VIC