"Big Brown Box took care of it all"
I would like to provide a testimonial for my recent purchase. I was very happy to receive my DAB clock radio so promptly, but unfortunately it was faulty. I was a bit worried about how good the customer service would be with an online store. There was no need. The team at Big Brown Box were very helpful - a courier picked up the faulty product the following day and replaced it. The new product also had problems and again the staff at Big Brown Box were extremely helpful. Within a few days the faulty item was picked up and a different model dropped off. I didnt have to do any running around at all - Big Brown Box took care of it all. Thanks Guys.
"The best customer service"
, Ringwood, VIC
The best customer service and follow up any company can provide. Jamie, the person with whom I communicated the most, kept me in the loop, was honest, very very helpful and went out of his way to make sure I get my TV on time. The reason for my sticking with Big Brown Box is all due to the efforts of Jamie. A 20 out of 10 for his customer service. Not only was the product delivered but Jamie ensured that as a customer I was happy and the amount of effort he put in for me as a customer, I am certain no one else would. I've already recommended Big Brown Box to 5 people out of which 3 people so far I have made sure bought TV's and other accessories from Big Brown Box. In terms of the TV, still trying to get a hang of it but very happy.
"I am glad I had an opportunity to deal with you"
, Flemington, VIC
Dear staff involved in my purchase, I would like to thank you for the fantastic service you provided, the products are excellent and I am glad I had an opportunity to deal with you, please note I have absolutely no hesitation in recommending you to others. Best Regards Anthony
"I want to express my thanks"
, Clifton Grove, NSW
Just a quick note to let you know that this item did arrive the next day as promised.
I want to express my thanks for your prompt response and problem solving and ensuring that the items did arrive in time for the birthdays yesterday. Your efforts are appreciated.
"I'm pleased with everything"
, Rostrevor, SA
Thanks for picking up TV. Just want to say that I'm pleased with everything. Great service, new TV not half bad either!
Will recommend to friends and family.
, Greensborough, VIC