Customer Testimonials

Bought a TV from you and the girl who served me was an absolute pleasure to deal with. If you can look up my transaction and find out who I dealt with, I'd love for the positive feedback to get back to her. She was great! The item is fantastic, delivery was totally painless and I cannot recommend you to my friends enough. I am now shopping on Appliances online for a fridge. Will do some more research then become a repeat customer :) Thank you so much BBB!
Joey , Brighton, VIC

Hi, I should be getting my purchase tomorrow, but I just wanted to say I've really enjoyed my shopping experience due to one of your staff, Frances, in the call center. She was both knowledgeable about the products as well as very efficient and helpful, and generally just a pleasure to deal with. I'm looking forward to receiving my purchase but so far, I couldn't have wished for a better experience! Kind Regards,
Fabrice , Sunshine, VIC

Hi BBB... Just wanted to say thanks for such awesome service...I recently purchased a 42" TCL LED/LCD TV for my son's room. It all seemed a little 'too good to be true'! I saved $200, I didn't need to pay until it was delivered. Surely not? After making the purchase I was sent 3 e-mails with order number, invoice and delivery instructions...Delivery happened exactly as outlined in the e-mail apart from me missing a call from the delivery driver (due to me being on the phone). When I called BBB i got through to an actual person immediately who advised me of delivery details... Excellent service, great pricing and I have already stated to recomend to friends!!
Emma , Singleton, WA

A Great Company to deal with. From the Products to the Pricing, from the Checkout Process to the Customer Service, all were done so professionally. The people I spoke to on the phone when I needed to change my delivery date were so pleasant nothing seemed to much bother for them. Then there were the 2 guys who delivered my TV and took my old one away (free of charge), they were all amazing. I give the BBB and all the Team 5 Stars. They are dazzling at what they do.
Carla , Wannero, WA

Hi Jaime and Frances, Thank you again! I received the TV yesterday and after set up, the kids and I caught up with some favourite shows! Thoroughly impressed with the product, value and positive customer experience! Above all, I appreciated the up front honesty about the delay in supply from Panasonic. I have already spread the word about the competitive price and customer experience of bigbrownbox! Kind regards
Denis , Castlecrag, NSW