Extended Warranty plans cover a range of consumer electronics and appliances and is only available at the time of purchase.
BigBrownBox.com.au Extended Warranty
- Relax knowing your purchase is covered from mechanical or electrical failure. Even remote controls are covered!
- Parts and Labour Warranty
- National Service Network
- No Excess payable upon warranty claim
- Lumley Retail Warranty Contact Centre available during business hours from 8am to 6pm
For more information download the Extended Warranty Plan below, you will receive a link to this download when you purchase extended warranty from BigBrownBox.com.au.
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Customer Testimonials"A pleasure to deal with"
Hi, I should be getting my purchase tomorrow, but I just wanted to say I've really enjoyed my shopping experience due to one of your staff, Frances, in the call center. She was both knowledgeable about the products as well as very efficient and helpful, and generally just a pleasure to deal with. I'm looking forward to receiving my purchase but so far, I couldn't have wished for a better experience! Kind Regards,
Fabrice , Sunshine, VIC
"I would absolutely shop with you again"
Hi Tom, I ordered the wall mount from BigBrownBox and could not believe that it was delivered the very next day. It was well less than a 24 hr turnaround. I would absolutely shop with you again and recommend you to anybody that wants to buy products you sell. Cheers Karl
Karl , Cannon Hill, QLD
"I am very happy with your service"
To All staff at Big Brown Box, I am very happy with your service, delivery and the Panasonic wifi adapter is working perfectly. Thank you very much, Jude
Jude , Macquarie Links, NSW
"The best customer service"
The best customer service and follow up any company can provide. Jamie, the person with whom I communicated the most, kept me in the loop, was honest, very very helpful and went out of his way to make sure I get my TV on time. The reason for my sticking with Big Brown Box is all due to the efforts of Jamie. A 20 out of 10 for his customer service. Not only was the product delivered but Jamie ensured that as a customer I was happy and the amount of effort he put in for me as a customer, I am certain no one else would. I've already recommended Big Brown Box to 5 people out of which 3 people so far I have made sure bought TV's and other accessories from Big Brown Box. In terms of the TV, still trying to get a hang of it but very happy.
Keshav , Flemington, VIC
"I believe you and the company deserve the praise"
Jamie, I would like to take a minute to express my appreciation in the manner you personally and BigBrownBox in general serviced my order. After I made a mistake in choosing an item that was not in stock, you very helpfully worked through an alternate option for me, chased the order through your accounts and ensured that the delivery met my expectation. This is an example of really great customer service, one which will lead me to sing the praises of BigBrownBox to my friends and collegues and will ensure I return as a customer myself. I am very happy with my purchase, all arrived fine and on-time at a great price. Please pass this on to your mangement, I believe you and the company deserve the praise. Thank You from a happy customer.
Chris , Fadden, ACT