Extended Warranty plans cover a range of consumer electronics and appliances and is only available at the time of purchase.
BigBrownBox.com.au Extended Warranty
- Relax knowing your purchase is covered from mechanical or electrical failure. Even remote controls are covered!
- Parts and Labour Warranty
- National Service Network
- No Excess payable upon warranty claim
- Lumley Retail Warranty Contact Centre available during business hours from 8am to 6pm
For more information download the Extended Warranty Plan below, you will receive a link to this download when you purchase extended warranty from BigBrownBox.com.au.
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Customer Testimonials"The best customer service"
The best customer service and follow up any company can provide. Jamie, the person with whom I communicated the most, kept me in the loop, was honest, very very helpful and went out of his way to make sure I get my TV on time. The reason for my sticking with Big Brown Box is all due to the efforts of Jamie. A 20 out of 10 for his customer service. Not only was the product delivered but Jamie ensured that as a customer I was happy and the amount of effort he put in for me as a customer, I am certain no one else would. I've already recommended Big Brown Box to 5 people out of which 3 people so far I have made sure bought TV's and other accessories from Big Brown Box. In terms of the TV, still trying to get a hang of it but very happy.
Keshav , Flemington, VIC
"You do it really well"
Just wanted to say how impressed i was with your service. You do it really well. Good communication is the key. Sadly many companies have lost this. Prices are good and you dont feel anything negative because you have picked the best price.. Ross and Con were my delivery men..again polite, friendly and quick... congratulations
Richard , Riverwood, NSW
"Thanks for such awesome service"
Hi BBB... Just wanted to say thanks for such awesome service...I recently purchased a 42" TCL LED/LCD TV for my son's room. It all seemed a little 'too good to be true'! I saved $200, I didn't need to pay until it was delivered. Surely not? After making the purchase I was sent 3 e-mails with order number, invoice and delivery instructions...Delivery happened exactly as outlined in the e-mail apart from me missing a call from the delivery driver (due to me being on the phone). When I called BBB i got through to an actual person immediately who advised me of delivery details... Excellent service, great pricing and I have already stated to recomend to friends!!
Emma , Singleton, WA
"It was handled fantastically"
I just wanted to express my gratitute over an order I recently completed from you. It was handled fantastically, was incredibly quick and the products are high quality. Thankyou very much, I will be recommending you and will buy your products again.
Andrew , Mount Lawley, WA
"It was a pleasure to do business with you guys"
Thank you for your service. I have received the iPad dock. Thank you again. It was a pleasure to do business with you guys and I will be definitely recommending your service to my friends and family.
Thank you again
Jenn , Southport, QLD