Extended Warranty plans cover a range of consumer electronics and appliances and is only available at the time of purchase.
BigBrownBox.com.au Extended Warranty
- Relax knowing your purchase is covered from mechanical or electrical failure. Even remote controls are covered!
- Parts and Labour Warranty
- National Service Network
- No Excess payable upon warranty claim
- Lumley Retail Warranty Contact Centre available during business hours from 8am to 6pm
For more information download the Extended Warranty Plan below, you will receive a link to this download when you purchase extended warranty from BigBrownBox.com.au.
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Customer Testimonials"Shipping was Seamless"
Overall, it was a very easy process. The price was very competitive and great to purchase from a reputable company. Shipping was seamless; can't praise them enough. They called with an early morning delivery and were there at the exact time they said. Well worth the experience and will purchase here again.
BigBrownBox Customer , Australia
"The best customer service"
The best customer service and follow up any company can provide. Jamie, the person with whom I communicated the most, kept me in the loop, was honest, very very helpful and went out of his way to make sure I get my TV on time. The reason for my sticking with Big Brown Box is all due to the efforts of Jamie. A 20 out of 10 for his customer service. Not only was the product delivered but Jamie ensured that as a customer I was happy and the amount of effort he put in for me as a customer, I am certain no one else would. I've already recommended Big Brown Box to 5 people out of which 3 people so far I have made sure bought TV's and other accessories from Big Brown Box. In terms of the TV, still trying to get a hang of it but very happy.
Keshav , Flemington, VIC
"What a pleasure"
I just made my first purchase on Big Brown Box. What a pleasure. The product was exactly what I was after at a great price. The really impressive part is the service and delivery. Not only were BBB able to transfere a voucher I had with Appliances online but the delivery driver was great to deal with, kept me informed the whole way as to times etc. The product turned up in record time wihin 48 hours of the order being placed. I have also bought several major whitegoods from Appliances online and couldn't recomend them highly enough. Cheers
Big Brown Box customer , Australia
"Quite frankly I'm very impressed"
Hi guys, I recently purchased a Samsung plasma television from over here in the west and would like to give you some congratulations on your overall service and my buying experience.
After ordering I was sent an email to inform me that the item was not available immediately as mentioned on the web site which was a little disappointing, however your regular communications regarding the status of the order was greatly appreciated and pleasantly surprising. When the order was ready to ship (only 6 days later) the delivery information and timeliness was fantastic. Quite frankly I'm very impressed. I suspected that I would get better service locally but was won over by your pricing, however now you are firmly on my 'recommend to friends' list and I look forward to doing more transactions with you in the future.
Blair , Perth, WA
"They are dazzling at what they do"
A Great Company to deal with. From the Products to the Pricing, from the Checkout Process to the Customer Service, all were done so professionally. The people I spoke to on the phone when I needed to change my delivery date were so pleasant nothing seemed to much bother for them. Then there were the 2 guys who delivered my TV and took my old one away (free of charge), they were all amazing. I give the BBB and all the Team 5 Stars. They are dazzling at what they do.
Carla , Wannero, WA