Extended Warranty plans cover a range of consumer electronics and appliances and is only available at the time of purchase.
BigBrownBox.com.au Extended Warranty
- Relax knowing your purchase is covered from mechanical or electrical failure. Even remote controls are covered!
- Parts and Labour Warranty
- National Service Network
- No Excess payable upon warranty claim
- Lumley Retail Warranty Contact Centre available during business hours from 8am to 6pm
For more information download the Extended Warranty Plan below, you will receive a link to this download when you purchase extended warranty from BigBrownBox.com.au.
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Customer Testimonials"A GOLD MEDAL in the CUSTOMER SERVICE OLYMPICS"
I am gobsmacked at the A-BLOODY-MAZING delivery service provided by BIG BROWN BOX. My order was placed online on Thursday 23 Aug at 0914am and was delivered to my door here in Mildura at 1115 am on Friday 24th. Twenty two hours = A-BLOODY-MAZING. No wonder online trading is here to stay. In my mind you have just won a GOLD MEDAL in the CUSTOMER SERVICE OLYMPICS. Eat your heart out G****.
Merv , Mildura, VIC
"Quite frankly I'm very impressed"
Hi guys, I recently purchased a Samsung plasma television from over here in the west and would like to give you some congratulations on your overall service and my buying experience.
After ordering I was sent an email to inform me that the item was not available immediately as mentioned on the web site which was a little disappointing, however your regular communications regarding the status of the order was greatly appreciated and pleasantly surprising. When the order was ready to ship (only 6 days later) the delivery information and timeliness was fantastic. Quite frankly I'm very impressed. I suspected that I would get better service locally but was won over by your pricing, however now you are firmly on my 'recommend to friends' list and I look forward to doing more transactions with you in the future.
Blair , Perth, WA
"I believe you and the company deserve the praise"
Jamie, I would like to take a minute to express my appreciation in the manner you personally and BigBrownBox in general serviced my order. After I made a mistake in choosing an item that was not in stock, you very helpfully worked through an alternate option for me, chased the order through your accounts and ensured that the delivery met my expectation. This is an example of really great customer service, one which will lead me to sing the praises of BigBrownBox to my friends and collegues and will ensure I return as a customer myself. I am very happy with my purchase, all arrived fine and on-time at a great price. Please pass this on to your mangement, I believe you and the company deserve the praise. Thank You from a happy customer.
Chris , Fadden, ACT
"What a pleasure"
I just made my first purchase on Big Brown Box. What a pleasure. The product was exactly what I was after at a great price. The really impressive part is the service and delivery. Not only were BBB able to transfere a voucher I had with Appliances online but the delivery driver was great to deal with, kept me informed the whole way as to times etc. The product turned up in record time wihin 48 hours of the order being placed. I have also bought several major whitegoods from Appliances online and couldn't recomend them highly enough. Cheers
Big Brown Box customer , Australia
"A pleasure to deal with"
Hi, I should be getting my purchase tomorrow, but I just wanted to say I've really enjoyed my shopping experience due to one of your staff, Frances, in the call center. She was both knowledgeable about the products as well as very efficient and helpful, and generally just a pleasure to deal with. I'm looking forward to receiving my purchase but so far, I couldn't have wished for a better experience! Kind Regards,
Fabrice , Sunshine, VIC