Extended Warranty plans cover a range of consumer electronics and appliances and is only available at the time of purchase.
BigBrownBox.com.au Extended Warranty
- Relax knowing your purchase is covered from mechanical or electrical failure. Even remote controls are covered!
- Parts and Labour Warranty
- National Service Network
- No Excess payable upon warranty claim
- Lumley Retail Warranty Contact Centre available during business hours from 8am to 6pm
For more information download the Extended Warranty Plan below, you will receive a link to this download when you purchase extended warranty from BigBrownBox.com.au.
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Customer Testimonials"Thank you for a great shopping experience"
Fantastic product & excellent and easy transaction. I waited one week for delivery as I'm out of Sydney and I ordered a few days after Xmas - all was hassle free though. We have recommended family, friends, and workmates to deal with Big Brown Box & will definitely be dealing with this great company again. THANK YOU for a great shopping experience (& no pushy salespeople). Regards, & Happy New Year
Jacqy , Cringila, NSW
"A pleasure to deal with"
Hi, I should be getting my purchase tomorrow, but I just wanted to say I've really enjoyed my shopping experience due to one of your staff, Frances, in the call center. She was both knowledgeable about the products as well as very efficient and helpful, and generally just a pleasure to deal with. I'm looking forward to receiving my purchase but so far, I couldn't have wished for a better experience! Kind Regards,
Fabrice , Sunshine, VIC
"The best customer service"
The best customer service and follow up any company can provide. Jamie, the person with whom I communicated the most, kept me in the loop, was honest, very very helpful and went out of his way to make sure I get my TV on time. The reason for my sticking with Big Brown Box is all due to the efforts of Jamie. A 20 out of 10 for his customer service. Not only was the product delivered but Jamie ensured that as a customer I was happy and the amount of effort he put in for me as a customer, I am certain no one else would. I've already recommended Big Brown Box to 5 people out of which 3 people so far I have made sure bought TV's and other accessories from Big Brown Box. In terms of the TV, still trying to get a hang of it but very happy.
Keshav , Flemington, VIC
"Thank you so very much for your wonderful service"
Thank you so very much for your wonderful service that was up and beyond the call of Customer Service.
I spoke to David yesterday and he also was so very helpful. No question that I asked was too silly. He answer all of my questions with empathy and understanding.
The two delivery men where so professional and friendly. Both told me that they had been here delivering items separately.
It is so wonderful to deal with all the different departs and for all the staff to give the most top of the range service that is so rare to receive.
I just love purchasing items with Appliances Online and Big Brown Box. And would like purchase items every week and have them delivered.
I tell everyone I know how wonderful both companies are.
Thank you ver much again for all your fabulous service.
Terri Eather , Cornubia, QLD
"The service was nothing short of amazing"
In an age when service is generally a thing of the past I am truely amazed at the service offered by the Big Brown Box. The price offered was equal to the best on the internet but the service was nothing short of amazing. I ordered before 2.30pm EST and delivery was within 24 hours on the other side of Australia 100km from a capital city. Just to top it off I did not have to pay for it until it was delivered. I am recommending the Big Brown Box to all of my friends and 600 customers in my database. I am not easily impressed but in this case I am Truly impressed.
Trevor , Wannanup, WA