Customer Testimonials

Fantastic product & excellent and easy transaction. I waited one week for delivery as I'm out of Sydney and I ordered a few days after Xmas - all was hassle free though. We have recommended family, friends, and workmates to deal with Big Brown Box & will definitely be dealing with this great company again. THANK YOU for a great shopping experience (& no pushy salespeople). Regards, & Happy New Year
Jacqy , Cringila, NSW

Hi guys, I recently purchased a Samsung plasma television from over here in the west and would like to give you some congratulations on your overall service and my buying experience. After ordering I was sent an email to inform me that the item was not available immediately as mentioned on the web site which was a little disappointing, however your regular communications regarding the status of the order was greatly appreciated and pleasantly surprising. When the order was ready to ship (only 6 days later) the delivery information and timeliness was fantastic. Quite frankly I'm very impressed. I suspected that I would get better service locally but was won over by your pricing, however now you are firmly on my 'recommend to friends' list and I look forward to doing more transactions with you in the future. Thanks, Blair.
Blair , Perth, WA

Bought a TV from you and the girl who served me was an absolute pleasure to deal with. If you can look up my transaction and find out who I dealt with, I'd love for the positive feedback to get back to her. She was great! The item is fantastic, delivery was totally painless and I cannot recommend you to my friends enough. I am now shopping on Appliances online for a fridge. Will do some more research then become a repeat customer :) Thank you so much BBB!
Joey , Brighton, VIC

Hiya Big Brown Box, I have recently had my first purchasing experience with you and WOW I was so impressed. I know people are quick to complain to companies when they receive less than perfect service so thought I should definitely say thankyou for an ACTUALLY perfect experience. Such quick delivery, such great service with your emails to let me know what was happening with my order. The phone calls and professionalism by your own courier (much better than Australia post by a mile!) and the lack of fuss. I love that you check the credit card and id before signing over as some people are less than honest if the delivery goes to some random house (a poor friend of mine had this happen recently). Oh, and did I mention your prices are AMAZING. You have a loyal customer here for life! Thanks so much again. It's honestly a refreshingly pleasant and easy transaction!
Kara-Lee , Rankin Park, NSW

In an age when service is generally a thing of the past I am truely amazed at the service offered by the Big Brown Box. The price offered was equal to the best on the internet but the service was nothing short of amazing. I ordered before 2.30pm EST and delivery was within 24 hours on the other side of Australia 100km from a capital city. Just to top it off I did not have to pay for it until it was delivered. I am recommending the Big Brown Box to all of my friends and 600 customers in my database. I am not easily impressed but in this case I am Truly impressed.
Trevor , Wannanup, WA