Customer Testimonials

I found Jason at Big Brown Box extremely polite and helpful. The speedy delivery of the product was excellent and I will definitely deal with BBB again in the future. Thank you...
Tom , Labrador, Queensland

Hi, I should be getting my purchase tomorrow, but I just wanted to say I've really enjoyed my shopping experience due to one of your staff, Frances, in the call center. She was both knowledgeable about the products as well as very efficient and helpful, and generally just a pleasure to deal with. I'm looking forward to receiving my purchase but so far, I couldn't have wished for a better experience! Kind Regards,
Fabrice , Sunshine, VIC

Hi Jamie, Thank you for your service. I have received the iPad dock. Thank you again. It was a pleasure to do business with you guys and I will be definitely recommending your service to my friends and family. Thank you again Jenn
Jenn , Southport, QLD

I recently ordered a TCL 42" LED TV through your website/business and couldn't be happier with the product or the customer service that I received. From the moment I placed my order, I was kept in the loop as to the progress and delivery expectation. Every person who contacted me from Big Brown Box was not only helpful and professional, but also very friendly. Considering the prices at Big Brown Box, you could excuse some delays in delivery or even a lesser standard of customer service, but you went above and beyond on all fronts. I received my television less than a week after ordering and haven't been disappointed. I'd like to thank you personally for what has been a terrific shopping experience. I'll be letting everyone know about your great prices and top shelf customer service, whilst also looking to buy from you again in the future. Thanks again BigBrownBox! A very happy customer.
Justin , Coburg, VIC

Hiya Big Brown Box, I have recently had my first purchasing experience with you and WOW I was so impressed. I know people are quick to complain to companies when they receive less than perfect service so thought I should definitely say thankyou for an ACTUALLY perfect experience. Such quick delivery, such great service with your emails to let me know what was happening with my order. The phone calls and professionalism by your own courier (much better than Australia post by a mile!) and the lack of fuss. I love that you check the credit card and id before signing over as some people are less than honest if the delivery goes to some random house (a poor friend of mine had this happen recently). Oh, and did I mention your prices are AMAZING. You have a loyal customer here for life! Thanks so much again. It's honestly a refreshingly pleasant and easy transaction!
Kara-Lee , Rankin Park, NSW