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Privacy Policy

Last Updated: 27th, June 2010

Thorn Australia Pty Ltd ABN 63 008 454 439 trading as BigBrownBox.com.au™ is an online retailer that values its relationship with its users and we recognise your privacy concerns. Any personal information obtained from your use of this website will be dealt with in accordance with the BigBrownBox.com.au™ Privacy Policy set out below.

Thorn Australia has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information.  The TRUSTe program does not cover information that may be collected through downloadable software.   TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at policy@bigbrownbox.com.au.  If you are not satisfied with our response you can contact TRUSTe here.

Protecting Your Privacy

BigBrownBox.com.au™ and its related companies are committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information. We are bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 (“Privacy Act”). This is in addition to our existing obligations under the Privacy Act.

What personal information do we collect and hold?

In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we collect always includes your name, your residential address, email address, telephone/mobile numbers, credit card or debit card details and products and services we provide to you.

If you choose not to allow us to collect this personal information we may not be able to provide you with the products and services you require. For legal reasons this information may need to be held by us after your account has been finalised.

How do we collect personal information?

BigBrownBox.com.au™ collects personal information directly from you when you submit it online at BigBrownBox.com.au™ or by telephone. There may be occasions when we collect information from publicly available sources or third parties. This information includes names and email addresses sourced from permission based marketing activities.

Cookies and Web beacons

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We use session ID cookies.  We use session cookies to make it easier for you to navigate our site.] A session ID cookie expires when you close you browser. If you reject cookies, you may still use our site, but your ability to use some areas of our site will be limited.

Some of our business partners (e.g., tracking utility company) use cookies and Web beacons on our site.  We have no access to or control over these tracking technologies

Rate and Review

If you provide a review or rating for a product available through BigBrownBox.com.au we reserve the right to publish part or all of your review or rating together with your first name and suburb.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by BigBrownBox.com.au™.  Please be aware that we, BigBrownBox.com.au™, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.  This privacy statement applies only to information collected by this Web site.

How do we use personal information?

The primary use of the personal information we collect about you will be used solely for the purpose of processing your order and communicating with you about:

• returns and exchange authorisations;
• emailing you tax invoices;
• delivery of the products you have purchased;
• dispatch and tracking information;
• providing you with the products and services you have asked for;
• sending you our newsletter or special offers
• administering your account;
• servicing our relationship with you.

You may also sign up to receive our periodic newsletter and special offer emails.  In addition, after completing the checkout process, we reserve the right to include your e-mail address as part of our email communications.  You may  unsubscribe from any of our promotional emails if you choose by following the instructions in each promotional email. From time to time we will send order confirmation emails and other transactional emails. You may not unsubscribe from these types of transactional emails.

We may use your personal information for research and development of our products or to send you information about other products and services, which we provide, which may be of interest to you.

Disclosure of personal information

We may use or disclose your personal information to organisations outside BigBrownBox.com.au™ and its related companies for purposes relating to the management of your account with us. Such organisations include:

Service providers who manage the services provided to you; mailing systems which organise delivery of the products you have purchased; live help service providers maintenance and repair services; market research; and our professional advisers, accountants, lawyers, auditors.

We require these organisations to adhere to strict confidentiality about your personal information and also seek to ensure that they adhere to the National Privacy Principles. These service providers may not use your personal information for their own marketing purposes.

Security

BigBrownBox.com.au™ takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We are continually upgrading these systems and reviewing our procedures to ensure the highest standards of security is used to protect your personal information. As a condition of working at BigBrownBox.com.au™ all our employees sign a confidentiality agreement.

Further, Westpac’s secure payment gateway encrypts your credit card details and processes in real time, instantly sending back details if they are approved. Sensitive credit card payment details are never stored on our website or within our internal database system.

How to access and amend personal information

You may update, correct, and delete your personal information by going to “My Account” on our site. In addition, on request from you we will provide details of the personal information we hold about you. The release of information is subject to some exceptions such as information relating to existing or any anticipated legal proceedings, together with exceptions provided by the Privacy Act. BigBrownBox.com.au™ reserves the right to charge a fee for providing access to your information. To access your personal information, the request to BigBrownBox.com.au™ must be in writing and can be sent by email to: policy@BigBrownBox.com.au.

Our objective is to respond to any request within a reasonable timeframe and no later than 30 days.

We also aim to ensure that your personal information is accurate, up to date and complete. Amendment of your personal information will be conducted upon written request from you. You can contact our Privacy Officer by email at policy@BigBrownBox.com.au.

Complaint lodgement and resolution

BigBrownBox.com.au™ is committed to the protection of your privacy and personal information. Complaints you may have about your personal information can be lodged with The Privacy Officer at: policy@BigBrownBox.com.au. We will attempt to resolve any complaint within 10 business days. If resolution is not possible within this timeframe we will contact you to discuss the matter further.

How your information may be shared

Except for the purposes outlined in the BigBrownBox.com.au™ Privacy Policy, we never sell or disclose your personal information however, we may release personal information under the following circumstances:

1. when requested by the courts or laws (for example, a subpoena) or regulation or is requested by a government agency;
2. where we deem a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; and/or to appropriate persons, where your communication suggests possible harm to others.

Changes in this Privacy Policy

If we decide to change our privacy policy, we will post those changes to this document, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We reserve the right to modify this privacy policy at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Mailing Address: 47 Rickard Road, Bankstown NSW 2200