"The best customer service"
The best customer service and follow up any company can provide. Jamie, the person with whom I communicated the most, kept me in the loop, was honest, very very helpful and went out of his way to make sure I get my TV on time. The reason for my sticking with Big Brown Box is all due to the efforts of Jamie. A 20 out of 10 for his customer service. Not only was the product delivered but Jamie ensured that as a customer I was happy and the amount of effort he put in for me as a customer, I am certain no one else would. I've already recommended Big Brown Box to 5 people out of which 3 people so far I have made sure bought TV's and other accessories from Big Brown Box. In terms of the TV, still trying to get a hang of it but very happy.
"I am most impressed"
, Flemington, VIC
Dear Big Brown Box Team,
Many thanks for the excellent service you have provided to me on the purchase of my TV. I am most impressed and since receiving the goods, of which I am truly delighted, I can only state my utmost gratitude to all concerned.
, Lathlain, WA
Hi Jaime and Frances,
Thank you again!
I received the TV yesterday and after set up, the kids and I caught up with some favourite shows!
Thoroughly impressed with the product, value and positive customer experience! Above all, I appreciated the up front honesty about the delay in supply from Panasonic.
I have already spread the word about the competitive price and customer experience of bigbrownbox!
"EXCELLENT service indeed"
, Castlecrag, NSW
I just wanted to say thanks for my new TV guys and the great service so far. I love my new LED TV, I am still trying to work out the functions and so forth due to my standard foxtel connection but otherwise I am loving it. Just wanted to say thanks to the delivery drivers also who were very friendly, on time and even much earlier than they said they would be, so EXCELLENT service indeed. I will indeed buy from you guys again, for sure.
"Thanks for such awesome service"
, Virginia, QLD
Hi BBB... Just wanted to say thanks for such awesome service...I recently purchased a 42" TCL LED/LCD TV for my son's room. It all seemed a little 'too good to be true'! I saved $200, I didn't need to pay until it was delivered. Surely not? After making the purchase I was sent 3 e-mails with order number, invoice and delivery instructions...Delivery happened exactly as outlined in the e-mail apart from me missing a call from the delivery driver (due to me being on the phone). When I called BBB i got through to an actual person immediately who advised me of delivery details... Excellent service, great pricing and I have already stated to recomend to friends!!
, Singleton, WA