Delivery Areas

At the checkout your delivery address will be checked against a list of postcodes we deliver to, if your postcode falls within our serviced areas you will receive FREE delivery. Some large items cannot be delivered to these postcodes please call us to confirm.

>> View limited delivery postcode list

How we Deliver

The delivery of products purchased by you will be as follows:

1. Small items: delivered to you using Australia Post eParcel.
2. Large items: delivered to you through our extensive delivery network.

Delivery times*

Your order will take between 3 and 10 business days. Deliveries will be made between Monday to Friday during business hours.  If your order exceeds 10 working days the Big Brown Box team will contact you.

Track your delivery

You can track your order by creating a personal account via the My Account section of our website. You will be able to login and check your order status as often as you like. You can contact our Customer Service Team for any order enquiries.

Change of delivery details

You can contact our Customer Service Team if we have already processed your order and you plan to change your delivery address.

What happens if you are not home to accept delivery?

If we find your home is unattended then smaller products delivered through Australia Post will be re-directed to the nearest Australia Post Office and a collection notice will be left in your letterbox or under your front door. Large orders will be delivered via a courier and if your home is unattended a notice will be left in your letterbox or under your door advising our Customer Service contact details. You can contact our Customer Service Team to organise another delivery time.

Availability

Stock availability representations (graphical or text) on this website are accurate as of our last known stock level at our warehouse or with the manufacturer and is subject to change without notice.

Policies

Be sure to read our terms and conditions on delivery for more information.